{
  "title": "Customer & Operational Intelligence",
  "source_url": "https://www.consumerfinance.gov/data-research/consumer-complaints/search/api/v1/?date_received_min=2025-01-01&date_received_max=2025-04-01&product=Checking+or+savings+account&format=csv&no_aggs=true&sort=created_date_asc",
  "source_page": "https://www.consumerfinance.gov/data-research/consumer-complaints/",
  "retrieved_on": "2026-10-09",
  "period": "January\u2013March 2025",
  "product": "Checking or savings account",
  "source_rows": 29091,
  "retained_rows": 28889,
  "excluded": {
    "outside_Q1": 202
  },
  "source_sha256": "2e29df46ba247371a78703817c52524dc6f3a208ee4301c17c4fdcda05b6ac03",
  "fields": [
    "month",
    "subproduct",
    "issue",
    "subissue",
    "channel",
    "response",
    "timely",
    "lag"
  ],
  "controls": {
    "timely": {
      "Yes": 28794,
      "No": 95
    },
    "responses": {
      "Closed with explanation": 25738,
      "Closed with non-monetary relief": 994,
      "Closed with monetary relief": 2141,
      "Untimely response": 16
    },
    "months": {
      "2025-01": 18367,
      "2025-02": 5452,
      "2025-03": 5070
    },
    "median_forwarding_hours": 0.2388888888888889,
    "forwarding_over_24_hours": 1878,
    "valid_forwarding_dates": 28889
  },
  "privacy": "No company, state, ZIP, tags, complaint identifiers or free text in the browser model."
}